Shipping policy

Last updated: 10/25/2026

Free shipping

Standard shipping is free on every order delivered to the contiguous United States (the 48 contiguous states and Washington, D.C.). There is no minimum order. We do not currently ship to Alaska, Hawaii, Puerto Rico or other US territories, military (APO/FPO/DPO) addresses, PO boxes, or outside the United States. If an order is placed to one of these addresses, we cancel it and refund the full amount.

Processing and delivery times

Orders are dispatched from our partner fulfillment centers inside the United States within 1–3 business days (Monday to Friday, excluding US federal holidays). Delivery takes 3–7 business days after dispatch by USPS, UPS or FedEx, depending on the size of the package. We do not offer paid express or overnight shipping at this time.

Large items

Tall cat trees and some condos ship in large boxes and may arrive as more than one carton, on different days. Each carton has its own tracking number. Please check that you have every carton before you start assembly.

Tracking

A tracking link is emailed when the order is dispatched. If tracking has not updated for 5 days, email support@whiskerwilds.com and we will open a trace with the carrier.

Delivery problems

If a package is marked delivered but has not arrived, check with household members and neighbors, then contact us within 7 days. If a package arrives damaged, keep the box and packing material and email photos within 7 days of delivery; we replace or refund damaged items at no cost to you.

Contact

Whisker Wilds is operated by VELMORO LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Email support@whiskerwilds.com. Customer support: 24 hours a day, Monday to Friday.